Tuesday, July 7, 2009

PLATFORM UPDATES 7/7/09

We are happy to announce a few new updates and enhancements to the iVisionMobile platform and messaging gateway. Our clients feedback is paramount to us and we are happy to add functionalities that we feel can benefit everyone across the board.
  1. INBOX: The inbox now has a checkbox selection tool which allows clients to select and opt-out multiple phone numbers at one time. This tool is primarily used for opt-out requests from end-users that do NOT satisfy a legitimate request such as STOP, CANCEL, QUIT, UNSUBSCRIBE, or REMOVE and therefore don't initiate the automated opt-out procedure from the system. We've received a few requests to add this feature from clients who regularly send out large broadcasts and have received very positive feedback on this new feature.

  2. DATA SCRUBBING: We now have a data scrubbing engine that permanently deletes all contacts where a sent message was REJECTED or FAILED and had a reason stating "DESTINATION PERMANENT". We have been advised by our aggregator that this is the best course of action for these types of mobile numbers as they will no longer be valid on the carrier networks.

  3. UPGRADED RAM: A substantial increase has been made to increase the RAM on our messaging server to 24 gigabytes. This increase in RAM will directly affect messaging and processing speeds.

  4. TEXT FOOTER: By now, you've of course noticed the footer on the end of each message stating, "Txt STOP 2 Quit, Std Msg Chrgs Apply". In an effort to reduce unintentional opt-outs, we've adjusted this footer to read: "Txt STOP 2OptOut, StdMsgChrgApply". We feel that this change will be more descriptive to the end-user and it still uses the same number of characters as the previous footer. We hope that this will deter customers from unintentionally opting out of a campaign.
That's it for now. We'll keep you in the loop as new changes and enhancements are made. If there is anything you feel would make your use of the system easier, please do not hesitate to send us a request. You may do this by submitting a support request through the Help/Support section of the user interface, or by emailing us at support@ivisionmobile.com.

iVisionMobile
Support Team

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